Service Account Manager, Order Fulfillment Automation
We are seeking a dynamic and detail-oriented Service Account Manager for our Order Fulfillment Automation team. In this role, you will be responsible for managing client relationships, ensuring seamless integration of our automation solutions into their order fulfillment processes. You will act as the primary point of contact for clients, addressing their needs and concerns while maintaining a comprehensive understanding of our products and services. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in driving customer satisfaction and retention.
Your key responsibilities will include overseeing the onboarding process for new clients, providing ongoing support, and conducting regular account reviews to ensure optimal performance of our automation systems. You will collaborate with cross-functional teams, including sales, IT, and customer support, to develop tailored solutions that meet client requirements. Additionally, you will analyze performance metrics to identify areas for improvement and drive initiatives that enhance operational efficiency. Ideal candidates will have a strong background in account management, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.
To excel in this position, you should possess a Bachelor’s degree in Business, Supply Chain Management, or a related field, along with 3+ years of experience in account management or customer success, preferably in the tech or logistics sectors. Familiarity with order fulfillment processes and automation technologies is highly desirable. If you are passionate about helping clients achieve their goals through innovative solutions and are ready to take on new challenges, we invite you to apply and join our team!
Service Account Manager, Order Fulfillment Automation
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