Technical Support Engineer

Reference: PR25917

We are seeking a motivated and skilled Technical Support Engineer to join our dynamic team. In this role, you will be the first line of defense for our customers, providing exceptional technical assistance and support for our products and services. Your primary responsibilities will include troubleshooting hardware and software issues, diagnosing problems, and guiding customers through step-by-step solutions. You will document issues and resolutions, ensuring that all customer interactions are logged in our ticketing system for future reference. Your ability to communicate technical information clearly and effectively will be essential in helping customers resolve their concerns efficiently.

The ideal candidate should possess a strong understanding of computer systems, networks, and software applications. Proficiency in Windows and Linux operating systems is required, along with experience in using remote support tools. A solid background in customer service and problem-solving skills is essential for this role. You will also work closely with our development team to escalate unresolved issues and contribute to product improvement initiatives. A degree in Computer Science, Information Technology, or a related field is preferred, along with relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that values innovation, growth, and employee development!

COMPETITIVE SALARY

Stockport

Permanent

Dematic

Added 08/12/2025
Reference: PR25917

Technical Support Engineer

Stockport
Permanent
Dematic

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